Privacy Policy – kaca14

1. Introduction

kaca14 ("we", "us", "our", or "the Company") operates the online gaming platform accessible at https://kaca14.cam (the "Platform"). The kaca14 Platform is designed to serve players resident in Indonesia who prefer to engage with a premium, English-language gaming brand. As part of delivering our services, we necessarily process certain personal data about our registered players and website visitors.

This Privacy Policy is intended to give you a clear and complete account of the personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights and choices available to you. We encourage you to read this document in full. If any section raises a concern, please contact us before registering an Account.

This Policy applies to all data processing activities carried out by kaca14 in connection with the Platform, including account registration, identity verification (KYC), deposits and withdrawals via local Indonesian payment methods, customer support interactions, and any marketing communications you have opted into.

2. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

3. Data We Collect

Depending on how you interact with the kaca14 Platform, we may collect the following categories of Personal Data:

3.1 Registration Data

When you create a kaca14 Account, we collect your full legal name, date of birth, email address, residential address (including city and province within Indonesia), phone number, and username. This data is essential to establish and manage your Account.

3.2 Identity Verification (KYC) Data

To comply with applicable regulations and process withdrawal requests, we collect copies of your Indonesian National Identity Card (KTP) or passport, proof-of-address documentation (such as a bank statement from BCA, BRI, BNI, or Mandiri issued within the last three months), and selfie photographs taken alongside your identity document. This data is processed by our KYC compliance team and by authorised third-party identity verification processors.

3.3 Financial Transaction Data

We record details of all deposits and withdrawals processed through your Account, including the transaction amount in Indonesian Rupiah (IDR), the payment method used (e.g., BCA, BRI, OVO, DANA, GoPay), the transaction date and time (referenced to WIB, UTC+7), and the transaction reference number issued by the relevant bank or e-wallet provider. We do not store full bank account credentials or card numbers on our servers.

3.4 Gameplay and Wagering Data

We maintain a complete record of your gaming activity on the Platform, including game sessions played, wagers placed and outcomes, bonus funds credited and wagered, and account balance history. This data is used for account management, dispute resolution, and responsible gaming monitoring.

3.5 Technical and Device Data

When you visit the Platform, our servers automatically record your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is collected via server logs and cookies and is used for security monitoring, fraud prevention, and platform performance analysis.

3.6 Communications Data

If you contact our customer support team by email or live chat, we retain a record of that correspondence, including the date, content, and resolution of the interaction. This is used for quality assurance, dispute resolution, and regulatory compliance.

3.7 Marketing Preferences

Where you have provided explicit consent to receive promotional communications from kaca14, we record that consent and your stated marketing preferences, including preferred communication channel and the promotions you have responded to.

4. How We Collect Your Data

kaca14 collects Personal Data through the following channels:

• Directly from you: via the account registration form, KYC document upload, deposit and withdrawal requests, support tickets, and any voluntary form submissions on the Platform;
• Automatically: through server logs, cookies, and similar tracking technologies when you browse or use the Platform;
• From third-party payment processors: transaction confirmation data passed to us by BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and other payment partners;
• From identity verification providers: confirmation of identity and address check results returned by our KYC partners;
• From fraud detection services: risk scoring and device fingerprint data returned by our security partners to protect the integrity of the Platform.

5. Purpose & Legal Basis for Processing

6. Data Sharing

6.1 With Whom We Share Data

kaca14 does not sell your Personal Data to third parties for marketing purposes. We share data only with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay) receive the transaction data necessary to execute deposits and withdrawals;
• KYC & Identity Verification Partners: Specialist providers that carry out identity document checks and liveness verification on our behalf;
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, and Microgaming receive Account identifiers and session tokens necessary to run games — they do not receive your full personal profile;
• Fraud Prevention Services: Third-party security platforms that analyse risk signals to protect both kaca14 and its players from fraudulent activity;
• Cloud Infrastructure Providers: Hosting and database services that store Platform data on our behalf under strict contractual data processing agreements;
• Regulatory Authorities: Where required by applicable law or a valid legal order, we may disclose data to relevant governmental or regulatory bodies.

6.2 No Sale of Data

kaca14 will never sell, rent, or lease your Personal Data to any third-party advertiser, data broker, or marketing agency. Any sharing described in Section 6.1 is strictly limited to the purpose for which it is undertaken.

7. International Data Transfers

As an international gaming platform serving Indonesian players, some of the third parties with whom we share data (including cloud infrastructure providers and game software studios) may process your data in jurisdictions outside Indonesia. Where such transfers occur, kaca14 ensures appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable data protection frameworks, to ensure your data receives an equivalent level of protection regardless of where it is processed.

8. Data Retention

kaca14 retains Personal Data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Our general retention periods are as follows:

• Account and KYC Data: Retained for a minimum of five years following Account closure, in compliance with applicable anti-money-laundering regulations;
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction;
• Gameplay Records: Retained for three years following the relevant session or wager;
• Customer Support Records: Retained for two years following the resolution of the relevant interaction;
• Marketing Consent Records: Retained until you withdraw your consent, plus one additional year for compliance purposes;
• Technical/Log Data: Typically retained for 90 days, after which logs are anonymised or deleted.

At the end of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the kaca14 Platform. They allow the Platform to recognise your browser across pages within a single session, and — where you have consented — across multiple visits. Cookies do not give us access to your device and cannot carry viruses or malicious software.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You may configure your browser to refuse some or all non-essential cookies, or to alert you when a cookie is being set. Please refer to your browser's help documentation for instructions. Note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.

10. Security Measures

kaca14 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• TLS/SSL Encryption: All data transmitted between your browser and the kaca14 Platform is encrypted using industry-standard TLS (Transport Layer Security) with a minimum of 256-bit encryption;
• Encrypted Data Storage: Sensitive fields — including KYC document copies and financial account references — are stored in encrypted form on our servers;
• Access Controls: Access to systems holding Personal Data is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Intrusion Detection: Automated monitoring systems scan for anomalous access patterns and alert our security team in real time;
• Penetration Testing: The Platform undergoes periodic independent security assessments to identify and remediate vulnerabilities;
• Staff Training: All personnel with access to Personal Data receive regular data protection and security awareness training.

While we employ commercially reasonable security measures, no system is entirely immune to risk. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you without undue delay in accordance with applicable legal requirements.

11. Your Data Rights

As a kaca14 player and data subject, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a valid request.

12. Protection of Minors

The kaca14 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. During registration, all applicants are required to confirm their date of birth, and date-of-birth information is cross-checked against KYC documentation before any withdrawal is approved.

If we become aware that Personal Data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on the Platform, please contact us immediately at [email protected] so that we may investigate promptly.

13. Third-Party Services & External Links

The kaca14 Platform may integrate third-party game software environments provided by studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. When you launch a game, a session token is passed to the relevant game provider's server to initialise your game session. Each game provider maintains its own privacy practices and is responsible for data processed within its game environment.

The Platform does not contain links to external third-party websites. If at any point a link to an external site were to appear, please be aware that kaca14 has no control over the content or privacy practices of that site, and this Privacy Policy would not apply to data collected there.

14. Amendments to This Policy

kaca14 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make a material change, we will notify registered players by email to the address associated with their Account, and by displaying a prominent notice on the Platform, at least 7 days before the revised Policy takes effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the changes, you should cease using the Platform and request Account closure before the effective date.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way kaca14 handles your Personal Data, please contact our Data Protection team using the details below. We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 days.

• Email: [email protected]
• Subject Line: "Privacy Enquiry – [Your Registered Email]"
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English and Bahasa Indonesia
• Time Zone Reference: WIB (Western Indonesia Time, UTC+7)

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We would, however, welcome the opportunity to resolve any concern directly in the first instance.